Shipping policy

Last updated: 2026

This Shipping Policy applies to orders placed through SKLAMP, an online home lighting store operated by SHARNALK LLC, a Wyoming limited liability company.

Legal business name: SHARNALK LLC
Store name: SKLAMP
Registered business address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer support email: support@sklamp.shop
Website: https://sklamp.shop

This policy explains how orders are processed, shipped, tracked, delayed, returned to sender, or handled when delivery issues occur.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time may vary depending on product availability, order volume, holidays, supplier processing, fraud review, address verification, or other operational reasons.

Business days generally do not include weekends or public holidays.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information if tracking is available.

2. Shipping Time

Estimated delivery times depend on the destination country, shipping method, carrier, fulfillment location, product availability, customs processing, and other external factors.

Delivery estimates are not guaranteed unless specifically stated at checkout.

Shipping delays may occur due to:

High order volume
Carrier delays
Customs inspections
Weather conditions
Holidays
Incorrect or incomplete addresses
Remote delivery locations
Supply chain delays
Failed delivery attempts
Local delivery restrictions
Events outside our control

SKLAMP is not responsible for delays caused by shipping carriers, customs authorities, local postal services, or circumstances beyond our reasonable control.

3. Shipping Rates

Shipping fees, if applicable, are shown at checkout before the order is completed.

Shipping rates may depend on:

Destination
Product weight
Product size
Shipping method
Carrier rates
Order value
Promotional shipping offers

If free shipping is offered, the terms of that offer will be shown on the website or at checkout.

4. Free Shipping

SKLAMP may offer free shipping for certain orders, promotions, locations, or order values.

Free shipping conditions may change at any time. If a free shipping promotion is active, it will be displayed on the website, product page, cart, or checkout.

Free shipping may not include customs duties, taxes, import fees, remote area surcharges, or special delivery services.

5. Shipping Confirmation and Tracking

When your order ships, you may receive a shipping confirmation email with tracking information.

Tracking updates may take time to appear after the shipping label is created.

If tracking does not update immediately, this does not always mean the package has not shipped. Carrier systems may take time to scan and update shipment movement.

If your tracking has not updated for an extended period, contact us at support@sklamp.shop

6. Customer Responsibility for Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully check:

Street address
Apartment, suite, or unit number
City
State or region
Postal code
Country
Phone number
Email address

SKLAMP is not responsible for lost, delayed, or returned packages caused by incorrect or incomplete addresses provided by the customer.

If you notice an address mistake after placing an order, contact us immediately. We cannot guarantee changes once the order has been processed or shipped.

7. Failed Delivery Attempts

If a carrier attempts delivery and the customer is unavailable, the carrier may attempt redelivery, leave the package at a pickup location, or return the package to sender.

Customers are responsible for following carrier instructions and collecting packages when required.

If an order is returned due to failed delivery attempts, refusal, or non-collection, additional shipping or handling fees may apply.

8. Returned to Sender Packages

If a package is returned to sender due to an incorrect address, failed delivery, refusal, non-collection, or other customer-related reason, we will review the case.

Depending on the situation, we may offer:

Reshipment after additional shipping payment
Partial refund after deducting shipping and handling costs
Store credit
Other reasonable solution

Original shipping fees may not be refundable.

9. Lost Packages

If your package appears lost, contact us at support@sklamp.shop with your order number and tracking information.

We may investigate with the shipping carrier or fulfillment provider.

If a package is confirmed lost, we may offer a replacement, refund, or other appropriate solution.

If tracking shows the package was delivered to the address provided at checkout, the package may not be considered lost. Customers should check with neighbors, household members, building staff, mailrooms, local post offices, or the carrier.

10. Damaged Packages

If your package arrives damaged, please keep the product, packaging, shipping box, labels, and any protective material.

Order number
Photos of the damaged package
Photos of the damaged product
Photos of the shipping label
Description of the issue

We may need this information to file a claim with the carrier or fulfillment provider.

11. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.

These charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout.

SKLAMP is not responsible for customs delays, import restrictions, duties, taxes, or fees charged by local authorities.

Customers are responsible for checking local import rules before placing an order.

12. Shipping Restrictions

Some products may not be available for shipping to certain countries, regions, or addresses due to carrier restrictions, supplier limitations, product type, customs rules, or local regulations.

We reserve the right to cancel and refund any order that cannot be shipped to the provided destination.

13. Split Shipments

Orders containing multiple items may be shipped separately depending on product availability, fulfillment location, packaging requirements, or carrier operations.

If your order ships in multiple packages, you may receive separate tracking numbers.

14. Delivery Estimates Are Not Guarantees

Any delivery time shown on the website, product page, or checkout is an estimate only unless clearly stated otherwise.

SKLAMP is not responsible for delays caused by carriers, customs, incorrect addresses, customer availability, holidays, weather, or other external conditions.

15. Contact for Shipping Questions

For shipping questions, tracking updates, delivery issues, address corrections, or damaged packages, contact:

SKLAMP
Operated by SHARNALK LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@sklamp.shop
Website: https://sklamp.shop