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Refund policy

REFUND AND RETURN POLICY

Last updated: 2026

This Refund and Return Policy applies to purchases made from SKLAMP, an online home lighting store operated by SHARNALK LLC, a Wyoming limited liability company.

Legal business name: SHARNALK LLC
Store name: SKLAMP
Registered business address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer support email: support@sklamp.shop
Website: https://sklamp.shop

We want customers to feel confident when shopping with SKLAMP. This policy explains how returns, refunds, replacements, damaged items, incorrect items, cancellations, and related requests are handled.

1. Return Eligibility

Customers may request a return within 14 days of delivery if the item meets the conditions described in this policy.

To be eligible for a return, the item must generally be:

  • Unused
  • In the same condition received
  • In its original packaging where possible
  • Complete with all included parts, accessories, manuals, and components
  • Not damaged due to installation, misuse, modification, or negligence
  • Approved by our support team before being returned

Customers must contact us before sending back any item. Unauthorized returns may not be accepted.

2. How to Request a Return

To request a return, email us at support@sklamp.shop with the following information:

  • Full name
  • Order number
  • Email used for the order
  • Product name
  • Reason for return
  • Photos or videos if the item is damaged, defective, or incorrect
  • Photos of the packaging if shipping damage is involved

Our support team will review your request and provide instructions if the return is approved.

Do not ship any item back before receiving return instructions.

3. Damaged Items

If your item arrives damaged, contact us as soon as possible after delivery.

Please provide:

  • Clear photos of the damaged item
  • Photos of the outer shipping box
  • Photos of inner packaging
  • Photos of shipping label
  • Order number
  • Description of the issue

After review, we may offer one of the following solutions:

  • Replacement item
  • Replacement part
  • Full refund
  • Partial refund
  • Store credit
  • Another reasonable solution based on the case

Damage claims may be denied if the customer does not provide enough evidence, delays reporting the issue, discards packaging before review, or if the damage appears to be caused after delivery.

4. Defective Items

If you believe an item is defective, contact us with your order number and a description of the issue.

We may request photos, videos, installation details, or troubleshooting information to understand the problem.

If the item is confirmed to be defective, we may offer a refund, replacement, repair solution, replacement part, or other appropriate resolution.

Items damaged due to improper installation, incorrect voltage, misuse, unauthorized repair, modification, or failure to follow instructions may not qualify as defective.

5. Incorrect Items

If you receive an item that does not match your order, contact us at support@sklamp.shop

Please provide:

  • Order number
  • Photos of the item received
  • Photos of the product label or packaging
  • Description of what was incorrect

If the error is confirmed, we may provide a replacement, return instructions, or refund.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items used or installed
  • Items damaged by the customer
  • Items missing parts or accessories
  • Items returned without approval
  • Items not in returnable condition
  • Clearance or final sale items, if clearly marked
  • Custom or specially ordered items, if applicable
  • Products damaged due to incorrect installation or misuse
  • Items returned after the allowed return period

If you are unsure whether your item can be returned, contact us before sending it back.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to customer preference, wrong size, wrong color selected, change of mind, or an incorrect address provided by the customer, the customer may be responsible for return shipping costs.

If the return is due to a confirmed damaged, defective, or incorrect item caused by our side or fulfillment process, we may provide a prepaid return label, replacement, refund, or other solution depending on the situation.

Original shipping fees may be non-refundable unless the return is due to our confirmed error.

8. Refund Processing

Once a returned item is received and inspected, we will notify you whether the refund is approved or denied.

If approved, the refund will be issued to the original payment method where possible.

Refund processing times may vary depending on your bank, card issuer, payment provider, and country.

Please note that it may take several business days for the refund to appear in your account after it is issued.

9. Partial Refunds

In some cases, only a partial refund may be granted. Examples include:

  • Item returned with missing parts
  • Item returned with signs of use
  • Damaged packaging
  • Customer-caused damage
  • Return received after the approved return period
  • Item not returned in original condition
  • Shipping costs already paid to carriers

Partial refunds are reviewed case by case.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible at support@sklamp.shop 

We cannot guarantee cancellation once an order has been processed, packed, shipped, or sent to a fulfillment partner.

If the order has already shipped, you may need to wait for delivery and request a return according to this policy.

If a cancellation is approved before shipment, a refund will be issued to the original payment method.

11. Refused Deliveries and Failed Delivery Attempts

If a package is refused, unclaimed, returned due to failed delivery attempts, or returned because of an incorrect or incomplete address provided by the customer, we may deduct shipping costs, return fees, carrier fees, handling costs, or other related charges from any refund.

Customers are responsible for providing a complete and accurate shipping address at checkout.

12. Lost Packages

If tracking shows that a package is lost or delivery has not updated for an unusual amount of time, contact us at support@sklamp.shop

We may investigate with the carrier or fulfillment provider. Depending on the result, we may offer a replacement, refund, store credit, or other solution.

If tracking confirms delivery to the address provided at checkout, the package may not be considered lost. In that case, customers should check with household members, neighbors, building management, local post offices, or the carrier.

13. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us before opening a payment dispute. We are committed to reviewing reasonable customer concerns and finding a fair solution.

Opening a chargeback or payment dispute may delay the resolution process while the payment provider investigates.

Fraudulent chargebacks may result in order restrictions, account blocking, evidence submission to the payment provider, or other appropriate action.

14. Contact for Returns and Refunds

For returns, refunds, damaged items, defective products, incorrect items, or cancellation requests, contact:

SKLAMP
Operated by SHARNALK LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@sklamp.shop
Website: https://sklamp.shop